Privacy Policy

Overview#

Enfenety POS is designed to help retail teams manage checkout, inventory, customer balances, and day-to-day store operations in one workspace. To provide those workflows, the service needs certain account, organization, and operational information.

Our Commitment

We believe in transparency. This policy explains what data we collect, why we need it, and how we protect it. We never sell your data to third parties.

Account Information#

When someone creates or uses an account, the service may process basic account details such as:

Name and email address
Login credentials (securely hashed)
Email verification status
Account creation and last active timestamps

This information supports sign-in, account security, invitations, and access control across the platform.

Organization & Workspace Data#

Because Enfenety POS is organized around store workspaces, the service may process organization-level information such as:

Workspace name and identifier
Membership and team roles
Billing state and subscription details
Operational settings and preferences

Each workspace operates as an isolated environment. Data from one workspace cannot be accessed by members of another workspace.

Operational Records#

To support product features, the service may process data entered by your team while using the system. This can include:

Products and inventory details
Categories and pricing information
Customer records and contact information
Orders, order items, and transaction history
Payment methods and records
Customer balance activity and credit limits
Related reporting and analytics records

This data is essential for the core functionality of the POS system and remains under your organization's control.

Service Communications#

The service may send operational emails related to:

Account verification and security alerts
Workspace invitations and access changes
Billing and trial status updates
Important service announcements

These messages help users activate accounts, regain access, or understand workspace state. You cannot opt out of these essential service communications.

Support Chat#

When live support chat is available inside the dashboard, the service may share limited account and workspace context with a third-party support provider so conversations can be routed and handled more effectively.

This can include:

Your name and email address
Workspace identifiers
Role context tied to the active organization
Recent activity relevant to your inquiry

How Information Is Used#

Information is used to:

Provide the product and maintain service functionality
Maintain account access and security
Organize data by workspace for proper access control
Support core retail workflows (sales, inventory, customer management)
Keep the service functioning as expected
Communicate important updates and changes

Workspace Access & Roles#

Enfenety POS uses workspace membership and role-based access to help control what users can view or do inside an organization.

Available roles include:

Owner — Full control over workspace settings, billing, and member management
Admin — Can manage most workspace settings and members
Manager — Can manage products, inventory, and view reports
Cashier — Can process sales and manage customer transactions

This system is meant to keep store data scoped to the active workspace rather than shared across organizations.

Data Retention & Changes#

This page is a general product-facing summary rather than a jurisdiction-specific legal policy.

Subject to Change

Operational practices, retention periods, and service details may change as the product evolves. We will notify users of any material changes to our privacy practices.

We retain operational data for as long as your workspace is active. Upon workspace closure, data is retained for a reasonable period to support account recovery and legal obligations, then securely deleted.

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